Quick access. Search related threads. Remove From My Forums. Answered by:. Archived Forums. Sign in to vote. Hi, I am migrating certain templates from Office to Please advise Thanks, Mohan.
Wednesday, February 13, AM. Hi Cindy, Thank you for looking into this issue. Thanks, Mohan. Wednesday, February 13, PM. Installed my old copy of Microsoft Professional on my new PC yesterday and there is a wierd glitch in Word When you type the letter "i" and then a space it comes up "Microsft has encountered a problem and needs to close". Doesn't matter if it is upper or lower case "i".
Anyone come across this and solved the issue? I have this installed on my old PC and it works just fine. Lev , Feb 19, Anything in this directory? Adrynalyne , Feb 19, The path is there, but it is empty. Ok, when it crashes, there should be a more information, or details link on the error window. See if you can find the appname and modname. Appname and Modname are both winword.
Try it in Safe Mode Lev. Exactly the same thing in safe mode, Ad. Any hopes for a reinstall of Office, or Word at least? I just did that this morning before posting Any other ideas? If you cannot easily reproduce the error, try each solution one at a time. After you try one solution, go back to Word, and work with the program for a while until you feel comfortable that the problem has been resolved.
If the problem has not been resolved, try another possible solution. Keep track of the solutions that you have tried and their results. Remember, if the invalid page fault occurs when you do specific things in Word or in the document, you may have some clues about which solutions to try first.
If the problem occurs in programs other than Word, most likely the problem is not with Word but with Windows, a component of Windows, or a piece of software that is running in the background. Although some of the troubleshooting tips and the possible resolutions in this article may help, the focus of this article is to resolve invalid page faults that are specific to Word. Some known issues with Word may cause invalid page faults under specific circumstances.
For more information about specific causes of invalid page faults in Word or in Word , query for the following words in the Microsoft Knowledge Base:.
For more information about how to locate articles in the Microsoft Knowledge Base, click the following article number to view the article in the Microsoft Knowledge Base:. If the invalid page fault is specific to a particular document, the document may be damaged. To test whether the document is damaged, create a new empty document based on the Normal.
To create a new document based on the Normal. In the New Document task pane, click Blank Document. If the error also occurs in the new document, the problem is not related to a damaged document. Go to the next section of this article to continue to troubleshoot the problem. If the error does not occur in a new document, the original document may be damaged. Damaged documents frequently exhibit behavior that is not part of the program's design, including:.
Some of this behavior can be caused by factors other than document corruption. To help rule out other factors, troubleshoot by using the following steps:. Determine if the problem only occurs at a particular time. If the problem occurs when you start Word, start Word with the default settings. During startup, the Data registry key and the Normal.
If either of these items is damaged, Word may not start. To do this, follow these steps:. Locate the folder where the Winword. Select the Winword. Click in the Open box. Press the END key to move the insertion point after the closing quotation mark that surrounds the path and the file name. If Word starts correctly, the problem is with a damaged Data registry key or a damaged Normal.
Follow the steps in the "Reset Word to Default Settings" section of this article for the next set of steps to troubleshoot the problem. Delete the Data Registry Key Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully.
For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:.
In the Open box, type regedit, and then click OK. When you receive the following message, click Yes to confirm the deletion:. If Word starts and functions correctly, you have resolved the problem. The problem was a damaged registry key.
Note You may have to change several settings to restore your favorite options in Word. If Word does not start or does not function correctly, you may have a damaged global template Normal. Follow the steps in the "Rename the Global Template Normal. Therefore, Microsoft strongly recommends that you rename and not delete the Normal. Certain installations may yield more than one legitimate Normal. These situations include multiple versions of Word that are running on the same computer or several workstation installations on the same computer.
In these situations, pay special attention so that you rename the correct copy of Normal. By default, the global template Normal. If you want to specify the location to start the search, click a folder in the Look in list. In the Search Results window, right-click the Normal. Type a new file name for example, OldNormal.
To rename the Normal. Click More advanced options , and then click to select the Search hidden files and folders check box.
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