Select Install to start the installation. The Microsoft Support and Recovery Assistant opens in a new window. Select I agree to accept the Microsoft Services Agreement.
If you've tried the earlier troubleshooting steps and Office is still unlicensed, you can troubleshoot activation failures yourself. Check your computer's date, time, and time zone. Run Office as administrator. Update Office. Check your firewall. Check your antivirus software. Check your proxy settings. If these settings aren't correct, Office activation might fail. Follow the steps below for your operating system. Select Set time automatically and, if shown, Set time zone automatically.
If you don't have the option to set the time zone automatically, make sure your local time zone is shown in Time zone. If the date or time is wrong, select Change date and time and correct the date and time settings. If the time zone is wrong, select Change time zone and select your local time zone. Tip: In Windows 7, you can synchronize your computer clock with an Internet time server to keep the computer clock up to date.
To do this, select the date or time in the bottom right-hand corner of your screen, and then select Change date and time settings. Select the Internet Time tab, select Change settings , select Synchronize with an Internet time server , and then select Update now. Running Office as administrator helps fix permission issues that might cause Office activation to fail. Type an application name, like Word. The Word program icon appears in the search results.
In Windows 8. In Windows 8, move your mouse to the upper-right corner of your screen to open the charms bar, and then select the Search icon. In the Search programs and files box, type an application name, like Word. The latest Office updates might contain fixes to activation issues. To learn how to update Office, see Install Office updates.
If you're using a firewall from another manufacturer, visit the manufacturer's website for information about how to temporarily disable the firewall. For Windows Firewall, please see below. Please go to Turn Windows Firewall on or off.
For information about how to turn off your antivirus software, check your antivirus manufacturer's website. Uninstalling your antivirus software may also help.
Don't forget to reinstall it after Office is finished installing and if you turned it off, be sure to turn it on again. If you're not sure which antivirus software you have, use the following instructions to get to Control Panel to find the name of your antivirus software.
Tip: Windows 10 comes with default antivirus software, Windows Defender. Slide the button to Off. Remember to turn it On again. In Large icons or Small icons view, select Security and Maintenance , and then select the down arrow next to Security.
If Windows can detect your antivirus software, it's listed under Virus protection. Go to the Control Panel by right-clicking the Start button lower-left corner , and choosing Control Panel. In Large icons or Small icons view, select Action Center , and then select the down arrow next to Security.
If you use your device both at home and at work, try turning off the proxy settings in Microsoft Edge or Internet Explorer before you install Office. Click the Start button lower-left corner , and choose Settings.
In Automatic proxy setup , automatically detect settings or use setup script, by sliding to On or Off. In Manual proxy setup , you can choose to use a proxy server.
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